Human Resources
In the end it all comes down to people. The best location, architecture, ambiance, design, facilities, amenities and environment add up to very little if a guest is inconvenienced or ill-treated by a hotel employee.
Finding, training, motivating, monitoring, mentoring and, when necessary removing personnel is a never ending challenge. We assist in staff recruitment from top management to service personnel. Our focus is on excellence and quality service. We provide training, motivation and discipline, oversight and monitoring, scheduling and human resource budget controls designed to assure the best service is provided to guests, while labor costs and complications are kept to a minimum.